Refund a Payment

Use the Refund Wizard to refund payments:

Refunding Notes

  • Grouped Registrations: when payment is made to a registration group, individual payment records are created for each registration in the group. Afterward, you CANNOT issue refunds to the group of registrations. You must refund each individual payment. Important: you must ungroup the registration BEFORE you refund the payment.
  • Credit Card Payments: most payment services cannot accept refunds from Student Manager. See Credit Card Refunds for more information.

Other Payment Options

  • Transfer Payment: use this option when you need to move a payment to a different registration.
  • Void Receipt: use this tool to void all payments with the entered receipt (e.g. you make a payment to the wrong registration group).