Privacy Notice with Cookie Consent

This privacy notice explains how ACEware Systems, Inc. ("ACEware," "we," "us," or "our") collects and uses the personal data we collect from you when you use our website.

This notice applies to visitors of our marketing websites and prospective and existing customers who interact with us. It does not govern data that our customers (continuing education providers) collect from their own students using our software — that is governed by each customer's own privacy notice.

1. What data do we collect?

ACEware collects the following data:

• Personal identification information — name, job title, organization/institution name, email address, phone number, mailing address.
• Account information — username, hashed password, account preferences, and authentication tokens.
• Transaction information — billing contact, billing address, and limited payment metadata (card type, last four digits, transaction IDs). Full payment card numbers are processed directly by our payment processors and are never stored on ACEware systems.
• Support and communication data — the contents of support tickets, demo requests, sales inquiries, customer surveys, and emails you send us.
• Technical and usage data — IP address, browser type and version, device identifiers, operating system, referring URL, pages visited, and timestamps, collected automatically through cookies and similar technologies.

2. How do we collect your data?

You directly provide ACEware with most of the data we collect. We collect data and process data when you:

• Request a demo, a quote, or pricing information through our website.
• Register for an ACEware customer account or use any of our products (Student Manager and CourseGet).
• Submit a support ticket, contact our sales team, or correspond with us by email or phone.
• Subscribe to our mailing list or register for an event, webinar, or our annual Users' Conference.
• Voluntarily complete a customer survey or provide feedback.
• Browse our website (technical and usage data via cookies).

ACEware may also receive your data indirectly from the following sources:

• Referrals from existing customers and partner organizations.
• Publicly available business listings and professional networks (e.g., for sales prospecting in the continuing education industry).

3. How will we use your data?

ACEware collects your data so that we can:

• Provide, operate, and maintain our products and services.
• Process orders, manage customer accounts, and handle billing and renewals.
• Respond to support requests, sales inquiries, and other communications from you.
• Send service-related communications (security alerts, billing notices, product updates, scheduled maintenance).
• Send marketing communications about ACEware products, features, and events — only where you have consented or where permitted by applicable law, and always with the option to opt out.
• Improve our products, websites, and customer experience through analytics and aggregated usage analysis.
• Comply with legal obligations and protect against fraud, abuse, and security threats.

We share data with the following categories of service providers, who act on our behalf and only for the purposes described above:

• Cloud hosting and infrastructure — Amazon Web Services (AWS).
• Payment processing — Stripe and Authorize.net (for CourseGet transactions).
• Customer relationship management — Zoho CRM.
• Customer support — Zoho Desk.
• Email delivery — AWS SES.

We do not sell your personal data, and we do not share your data with third parties for their own marketing purposes.

4. How do we store your data?

ACEware securely stores your data on Amazon Web Services (AWS) infrastructure located in the United States. We employ industry-standard security measures, including encryption in transit (TLS) and at rest, access controls, multi-factor authentication for administrative access, regular backups, and ongoing monitoring for security threats.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements:

• Customer account data — for the duration of your active customer relationship with ACEware, plus a reasonable period thereafter for legal and operational purposes.
• Transaction and billing records — for the period required by applicable tax and financial recordkeeping laws (typically seven years in the United States).
• Support and communication records — for up to three years after the most recent interaction.
• Marketing list data — until you unsubscribe or request deletion.
• Website analytics and cookie data — for periods described in section 9.

When the retention period expires, we securely delete or anonymize the data.

5. Marketing

ACEware would like to send you information about products, features, events (including our annual Users' Conference), and educational content we think you might find useful.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop ACEware from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us using the details in section 13.

6. What are your data protection rights?

ACEware would like to make sure you are fully aware of all of your data protection rights. Depending on your jurisdiction, you may be entitled to the following:

• The right to access — You have the right to request copies of your personal data.
• The right to rectification — You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing — You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing — You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability — You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details in section 13.

7. What are cookies?

Cookies are small text files placed on your computer or device to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technologies.

For further information, visit allaboutcookies.org.

8. How do we use cookies?

ACEware uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in to your customer account.
• Remembering your preferences and settings.
• Understanding how visitors use our website so we can improve it.
• Measuring the performance of our marketing campaigns.

9. What types of cookies do we use?

Our website uses the following categories of cookies:

• Strictly necessary cookies — Required for core site functionality such as logging in, maintaining session state, and security. These cookies cannot be disabled.
• Functionality cookies — Used to recognize you when you return to our website and remember preferences (such as language or display options).
• Analytics cookies — Used to understand how visitors interact with our website, which pages are most visited, and how we can improve the user experience. These cookies collect information in aggregated, anonymized form.

We do not use cookies to serve targeted advertising on third-party sites.

10. How to manage your cookies

You can set your browser not to accept cookies, and most browsers provide instructions for removing cookies. However, some of our website features may not function correctly without them. You can also manage cookie preferences through the cookie consent banner displayed on your first visit to our website.

11. Privacy notices of other websites

The ACEware website contains links to other websites. Our privacy notice applies only to our website, so if you click on a link to another website, you should read their privacy notice.

12. Changes to our privacy notice

ACEware keeps its privacy notice under regular review and places any updates on this web page. This privacy notice was last updated on May 4, 2026.

13. How to contact us

If you have any questions about ACEware's privacy notice, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

• Email: it@aceware.com
• Call us: 800-925-2493

Or write to us at:

ACEware Systems, Inc.
7255 W 98th Ter., Suite 158
Overland Park, KS 66212
United States

14. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that ACEware has not addressed your concern in a satisfactory manner, you may contact your local data protection authority.

• Residents of the United States: You may contact your state Attorney General's office.
• Residents of the United Kingdom: Information Commissioner's Office (ICO) — https://ico.org.uk
• Residents of the European Economic Area: Your national data protection authority. A list is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en.