Payment Mistakes

Occasionally, you may find that there is an error on a payment record that cannot be corrected (e.g. a payment was accidentally made but the individual did not pay, the amount is wrong, etc.). In these cases, you have two options:

  • Delete the payment - you may delete a payment--IF--it has not been assigned a receipt or invoice number yet (i.e. the Receipt Number field is blank).

  • Void the payment - if the payment has been assigned a receipt or invoice number, you must void the payment instead.To void a payment:

    1. Select Void from the Payment Type drop down menu.

    1. Confirm that you want to change the payment type by clicking the Yes button on the Change Payment Type pop up window.
    2. Enter a reason for voiding in the Reason for VOID field.

    1. Click the Save button to save your changes.


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