Customer Support

ACEware Systems, Inc. is committed to providing extraordinary Customer Support. When you purchase our software, you receive:

  • 90 days free software support and maintenance
  • 2 hours of introductory training (via phone/internet)
  • 2 hours of data conversion
  • 3 free customized reports (if nearly 300 pre-designed reports don't meet your needs)
  • Access to on-demand video training
  • Access to our comprehensive Online Reference Guide

After the initial 90 days of free support, new customers may choose to:

  • Purchase an extended support agreement (see benefits below)
  • Purchase support on a per call basis (minimum fees apply)
  • Decline support and use the program with no further payments to or contact with ACEware Systems, Inc.

Need Help?

Customer Support
Phone: 800-925-2493
Email: support@aceware.com

Demo Support
Phone: 800-925-2493
Email: info@aceware.com

Benefits - Standard Support and Maintenance Agreement

  • Live access to a personal technical consultant
  • Access to forums, guides, training manuals, and white papers
  • Invitations to ACEware-hosted webinars
  • Scholarship funds to use towards ACEware's Annual Users' Conference
  • Unlimited free software upgrades
  • Participation in the Customer List-Serv
  • Discounts on ACEware sponsored training sessions
  • Annual check-up and 1-1.5 hours of web-based consulting and training

Benefits - Concierge Level Support

This support package takes Support and Maintenance benefits to a whole new level. In addition to the existing benefits of a Standard Support and Maintenance Agreement you’ll receive:

  • Bi-Annual Data Cleanup
  • ACEweb Review
  • Quarterly Software Updates
  • Express Registration or Data Capture Page Development
  • Report Writing Services
  • Software Training
  • Second Scholarship to ACEware Users’ Conference

See the details of this service here.

Customer Driven Product Development

Much of our product development is based on the suggestions of our customers. Software users submit ideas for new enhancements and wish list items to their technical consultant. The ACEware team reviews requests to determine what might be included in future system updates.

Customization

*ACEware can customize the functionality of your system. This fee-based service is discussed and considered on a case-by-case basis.

*Customers will receive a quote for review and approval before work begins.

What our Customers are Saying

  • "Thank you, ACEware, for your responsiveness, and quick action. I wish I could speak 1/2 as highly of some of the other application developers I am working with to resolve issues."

    System Support Analyst, University of West Georgia

  • "The Tech Support is absolutely hands down the best that I have ever interacted with. I have a great relationship with my Tech but I feel like I could call any of the Techs and get the same level of support."

    George Mason University

  • "We have been using Aceware since 1998 and the tech support and availability of advice on CE functions is unmatched."

    University of Central Florida CE

  • "ACEware has provided hands-down the best technical support that I have ever experienced. If I can't figure it out, Michael, our technician, is always only an email away. Everyone at ACEware is always so willing to help you figure out a problem or how to make something work if you are trying to do something new."

    University Outreach at Auburn University