FailOption

Area

Pay

Format

Integer

Description

Determines how ACEweb handles registrations when the payment fails to validate (e.g. credit card is declined).  

0=Failed Registration is active and Pay record is voided.

1=Failed Registration is deleted and Pay record is voided and deleted.

2=Recommended. Failed registration is canceled and payment is voided.

IMPORTANT:

The reason for failure is stored in the Pay Note field (e.g. "CC Declined") for all options.

Notes:

  • With option 0, there is a possibility of duplicate registrations if the user tries to re-register immediately after the initial failure. As long as they haven't logged off, the course will still be in their cart and they can resubmit, resulting in the duplicate registration.
  • With options 1 and 2, the user can try the enrollment again, even if they log off and try at a later time. ACEweb will recycle the registration record if it was *canceled or deleted.

*For a canceled registration to be recycled by ACEweb, the registration record's Updated By value must be WWWEB. If the registration was edited by a staff member (Update By value will now be the staff members' user name), ACEweb will not recycle the record.

Sample

FailOption=2