Our Support
Our exceptional, industry leading support will help you make the most of your ACEware Systems software products. We offer:
- 24/7 Support - round the clock support—24 hours a day, 7 days a week.
- Knowledgeable Support Staff - our staff have years of experience in the continuing/community education field, and are experts in the use of ACEware software.
- Personal Technician - your account is assigned to a specific technical support person who becomes familiar with your organization's operating procedures, allowing him/her to more effectively answer your technical questions and offer procedural advice.
- Perpetual Research/Development - we keep up-to-date on industry standards and frequently add features that help you meet the needs of the ever-changing continuing/community education business environment.
- A Receptive Ear - we welcome feedback and suggestions from our customers. Many of our product enhancements are developed from those customer suggestions.
- User Conferences - yearly conferences that provide you the oppportunity to learn more about the software, and exchange ideas and experiences with other continuing/community education professionals.
- Educational Opportunities - we offer several public training sessions throughout the year. We also offer private, customized training sessions that can be conducted via Internet or on-site.
- Consulting Services - we can conduct an on-site review of your registration management procedures, identifying critical points of interaction between your ACEware registration package and wider organizational processes, with suggested changes in procedures that can ensure your registration software provides you the best possible service.
